Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Beginning in 1992, with help from ENERGY STAR®, American families and businesses were able to save $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. All Pella® products meet or exceed ENERGY STAR certification in all 50 states and most of Canada. How will this affect you? Not only might your notice a drop with your heating and cooling costs, you’ll also help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are specifically designed and custom-built for your home, meaning no two projects are the same. Our broad spectrum of products make it difficult to discuss pricing without first bearing in mind your needs, wants and the project results you envision. Due to this nature, we find it helpful to send out a Pella sales representative who will give you a quoted project price once they have seen the project site itself. To expedite the quoting procedure, your Pella® sales representative is equipped with a computer and a portable printer so that they can give you all the quote information you’ll need—once the sales representative has a chance to consider the requirements of the job and matches them with your vision.
 
In addition to offering a wide variety of first-rate products to select from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you excellent window and door products at affordable prices, offering you a chance to make the home improvements you want to while building great value into your Rochester area home while you do it.


What should I use to clean my glass windows?

We recommend that you clean them with a prepackaged vinegar-based cleaning mix or use an ammonia-free glass cleaner such as Windex or Sparkle. You can also make your own with one part vinegar to ten parts water. Put the solution on a soft, clean microfiber cloth or paper towel. Do not use glass cleaners that are ammonia- or alcohol-based as they have a tendency to leave streaks or create a film that draws moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses dependable installers who are certified to install Pella products. We require them to complete a carefully crafted set of training courses so that your windows and doors are installed properly and meet Pella’s strict warranty standards. We find the best Rochester-local people and recruit them to install our projects. Before we hire anyone, Pella requires them to pass a drug test and background check. Our installers are fully covered by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Your Rochester Pella branch offers services and support that “big box” stores can’t match. Our experts are highly-trained in selling, installing, and servicing Pella Windows & Doors. Having a dedicated Pella sales team, project manager, local service technicians, and professional Pella installers means that your renovation will have the knowledge of our whole team. We frequently use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. You can easily contact your sales representative or our main office if you have any concerns and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are many reasons why Rochester homeowners select Pella for their replacement window and door needs. Pella was founded in 1925 and has remained privately-held the entire time. All of our high quality windows and doors are made with high standards and serviced by Pella’s certified Direct Sales Network. Unlike many of our competitors who sell exclusively through retailers, Pella has dedicated replacement window and doors design centers the U.S. and Canada. This unique way of operating our business gives Pella clients in Rochester a convenient and personal experience with the support of a local to Rochester, Pella-certified team. Whether you are considering the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a top quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Rochester, we know that buying replacement windows and doors is an important commitment. During our consultation process, it is critical to ensure that each question you have about Pella’s products, materials and engineering are answered.  As such, we respectfully request that you allow up to 2 hours for your consultation appointment.

What will Pella do at the in-home consultation?

Pella Rochester’s in-home consultation is a very important step to ensure your satisfaction and the right window or door products are selected for your Rochester home and budget. As such, we respectfully request that your visit is booked when all decision-makers (typically both homeowners) are able to join. Our goal is to provide you the best replacement windows and doors possible.

It is advised that you allow up to two hours for this visit. We will do our best to address all of your questions including:

· What materials (vinyl, wood or fiberglass) are best for your Rochester home?

· What window or door functional features would you like to have?

· What level of energy efficiency will be best for your home?

· Which colors do you want?

· Other questions you may have

Accurately quoting your replacement windows or front entry door project(s) depends upon the information we receive during the in-home consultation.