FAQ

No two renovation projects are alike. In order to decide how much your window or door replacement project will cost, we will need to wholly understand your wants and needs. Set up a free, in-home consultation and we’ll be able to offer you a free quote at your consultation. A Pella® design professional will work alongside you to visualize your idea, choose high-quality products and take measurements for your replacements.

In addition to offering high-quality products in various styles, we also have payment and finance options to help make your replacement project realistic.

It’s our priority to make certain that we answer all of your questions about windows and doors from Pella of Rochester. We’ll review all the features and choices available to you, including material choices and energy-efficient enhancements. To make sure we can cover everything, we recommend you schedule about two hours for your consultation session.

Your in-home consultation is critical to ensuring your happiness with your window and door replacement. It will help you pick the best windows or doors for your Rochester-area home and your budget. It’s best to schedule your no-obligation, in-home consultation when all of the decision-makers are able to be present. Our Pella® expert designer will address a host of common questions like:

  • Which materials (vinyl, wood or fiberglass) are most appropriate for your Rochester-area home?
  • Which functional features do you want your windows or doors to have?
  • What level of energy efficiency is best for your home?
  • Which colors do you desire?

Accurately quoting your replacement windows or entry door project hinges on the information we get through the in-home consultation. You can read more about in-home consultations here.

Installations of replacement windows and doors from Pella of Rochester are led by a Pella® Expert InstallerSM. Under his or her supervision, Pella-certified installers will get your windows or doors installed. They must sit through an in-depth set of training courses to ensure your windows and doors are correctly installed and adhere to Pella’s warranty criteria. You can find out more about your simple, no-guess installation day here.

Before they can be hired, Pella requires installers to pass a drug test and background check. Our installers are totally backed by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and the majority of Canada. How will this affect you? Not only could you realize a decrease in your heating and cooling costs, but you will help lower your impact on the environment.

The benefit of Pella® vinyl windows is that you don’t have to paint them. They come in a number of colors, so you’ll find a color that accompanies your room. We do not endorse painting your vinyl products; this will nullify your warranty.

Pella of Rochester gives you services and support that bigger stores can’t. Our expert staff has skill in selling, installing and servicing Pella® windows and doors. You’ll have a devoted Pella sales team, consisting of a project manager, local service technicians and quality installers. We typically use the term “single-source accountability.” All you have to do is get ahold of our office, your sales representative or your project manager with any questions or concerns you have, and we will get to work answering them.

There are a number of reasons why Rochester-area folks go with Pella of Rochester for their replacement window and door needs. Our success is reliant on customer satisfaction, not stock prices. All of our high-quality windows and doors are made with care and serviced by Pella’s top-of-the-line Direct Sales Network. Unlike other organizations who sell specifically through third-party channels, Pella of Rochester has a dedicated window and entry door showroom. This distinct way of doing business provides you a personalized experience with the help of a local Pella®-certified team. Whether you are searching for the beauty of wood, the strength of fiberglass or the low maintenance of vinyl—Pella of Rochester has a superior-quality, energy-efficient and durable solution.

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